Nurela helps specialty practices automate patient calls and front-office workflows with intelligent AI agents. Meet Ava, the patient access assistant that answers every call, captures what staff need, and keeps people in control.
Ava speaks naturally with patients. Your staff get organized, reviewable summaries.
Day, night, weekends, and when all lines are busy. Ava identifies herself as the practice's virtual assistant and asks how she can help.
Every reason for calling is checked against your signed red-flag criteria through two independent screening layers.
For routine requests, Ava collects exactly what your front desk needs — reason, name, date of birth, patient status — and answers approved common questions.
Every call lands on a secure dashboard as a clean summary. Urgent calls are prominently flagged for staff review. Staff approve every appointment.
Generic phone bots optimize for bookings. Ava is built around one rule: when in doubt, escalate to a human.
The urgent-symptom criteria for your specialty aren't guessed by an AI — they're authored and signed off by a practicing physician, and reviewed with your clinic on a regular cadence.
Two independent screening layers check every call. If anything is ambiguous — or any part of the system errs — the call is treated as urgent and routed toward your team. False alarms are acceptable; missed emergencies are not.
Ava never diagnoses, never gives medical advice, and never books an appointment on her own. She performs administrative intake; your staff review urgent calls and approve every booking.
Most missed calls happen after 5 PM and during the mid-day rush. Ava covers both, answering every line in parallel so callers receive a consistent response.
No transcribed voicemail rambles. Each call becomes a labeled, consistent summary — reason for calling, caller details, urgency status — ready for one-click scheduling by your team.
Patient information is handled the way a covered entity would expect from day one — because in medicine, trust is the product.
Against the alternatives a clinic actually considers.
| Nurela + Ava | Answering service | Generic AI phone bot | Hiring more staff | |
|---|---|---|---|---|
| Physician-signed urgency screening | ✓ | — | — | Depends on training |
| Fail-safe escalation to a human | ✓ | Message-taking only | — | ✓ |
| Specialty-specific intake | ✓ | — | Generic scripts | ✓ |
| Staff approve every booking | ✓ | ✓ | Often auto-books | ✓ |
| HIPAA BAA + audit logging | ✓ | Varies | Varies | ✓ |
| 24/7, every line answered at once | ✓ | Hold queues | ✓ | — |
| Structured, reviewable call summaries | ✓ | Free-form messages | Transcripts | Sticky notes |
A 20-minute walkthrough with a live demo call — no slides, no commitment.